Banking & Finance
Inbound and outbound services for the financial sector
Extensive industry experience
Swiss locations
Certified quality
Compliance & data security
We know the financial sector. So do your requirements. Even before outsourcing in the financial sector became commonplace, we worked with several industry representatives. We still do, but there are now many more of them. Thanks to our long-standing partnerships with banks and financial service providers, we have built up industry-specific expertise: we know all about
- the provisions of the Banking Act
- the Money Laundering Act
- FINMA Circular 2018/3 on outsourcing
- the CH Data Protection Act and the GDPR
We can also meet your high ICT infrastructure requirements and easily compensate for fluctuating volumes.
With our three locations in Basel, Fribourg and Zurich, we cover the entire language area, and Swiss German is our mother tongue.
“Do what you can do best and outsource the rest”
Peter Drucker
Are you aware of the benefits of outsourcing? If you outsource routine processes, you can focus on your core competencies and have your hands free for the challenges of the future. And of course you save money in the process.
Your advantages
- Cost savings of > 30 %
- Focus on your core business and individual customer advice
- Benchmark for performance optimization
- Make internal employees available for higher-value activities
- Higher employee satisfaction thanks to less stress during peaks
- Greater customer satisfaction thanks to sufficient personnel resources and a high level of advisory expertise
- New pool of young talent thanks to CYP training programs of the Swiss Bankers Association
- Up to 95 % of queries resolved in the first instance
- Support in four languages (CH-D, FR, IT, EN), 24/7 availability
- High data protection standard (ISO 18295:2017)
- All channels: Phone, emails, live chat, social media
Our experience
For reasons of confidentiality, we are not allowed to mention all of our current references.
Procedure
With our standardized processes and established approach, you can find your outsourcing solution in just a few steps – even for complex requirements.
- Initial situation
- Goals
- Tools
- Channels & volume
- Service times
- Languages
- Get to know
- Feasibility check
- Additional operational inputs
- One-off set-up costs
- Running costs (basic flat rate & variable costs per minute or hour)
- Kick-off
- Set-up
- Go-Live
We will gladly advise you.
Would you like to receive an indicative offer within 48 hours? Then contact us!