Real Estate & Facility Management
Inbound services for the real estate sector
Comprehensive industry know-how
Tech-savvy, multilingual employees
Proven processes
24/7, 365 days/year
Certified quality
13 years of experience in the real estate industry, hundreds of projects with countless successful customer interactions and over fifty active customer relationships have made us industry professionals: we know the real estate industry. And everything that goes with it. This makes us the reliable on-call service and customer service provider for companies in the facility management, heating, ventilation, air conditioning, lifts and household appliances sectors.
We offer you a multilingual, well-functioning 24/7 on-call service with tech-savvy customer advisors – or rather: rapid troubleshooting and satisfied tenants & owners. Our services also include in-house telephone switchboard services.
Industry-specific know-how
Our industry-specific know-how is comprehensive, for example we know all about
- the sensible triaging of cases
- Intelligent escalation management
- efficient processes in the FM and HVAC area
- the correct use of various client ticketing and ERP systems
- solution- and customer-oriented communication and action in Customer Service.
We also meet your high requirements in terms of process compliance and the use of IT tools, and we have seasonal volume fluctuations under control.
Your advantages
- Cost savings of > 30 %
- Focus on your core business and the second level
- Specialized, tech-savvy on-call service and customer service consultants
- Up to 95 % of queries resolved in the first instance in Customer Service
- Support in four languages (CH-D, FR, IT, EN), 24/7 availability
- High data protection standard (ISO 18295:2017)
- Operation of all channels: Telephone, e-mails, live chat, social media
Our experience
Procedure
With our standardized processes and established approach, you can find your outsourcing solution in just a few steps – even for complex requirements.
- Initial situation
- Goals
- Tools
- Channels & volume
- Service times
- Languages
- Get to know
- Feasibility check
- Additional operational inputs
- One-off set-up costs
- Running costs (basic flat rate & variable costs per minute or hour)
- Kick-off
- Set-up
- Go-Live
We will gladly advise you.
Would you like to receive an indicative offer within 48 hours? Then contact us!