State & cantonal organizations
Customer service for eGovernment, ePortals & hotline support
Long-standing cooperation with the federal government and cantons
All channels: Phone, emails, live chat, social media
Up to 95 % of queries resolved
Up to 24/7 availability
We have been supporting the federal government and cantons in the areas of eGovernment, ePortals, hotlines and special projects for many years – in terms of processes, content and technology. This experience, our support on all communication channels and an initial solution rate of up to 95% make us the ideal partner for government and cantonal support projects.
Your advantages
- Long-standing cooperation with the federal government and cantons
- Specific eGovernment & ePortal support know-how
- All channels: Phone, emails, live chat, social media
- Close to the people: Technically minded customer advisors with sensitivity and solution orientation
- Up to 95 % of queries resolved in the first instance
- Support in four languages, available 24/7
- High data protection standard (ISO 18295:2017)
Our experience
No Cases found
Procedure
With our standardized processes and established approach, you can find your outsourcing solution in just a few steps – even for complex requirements.
Step 1
Rough briefing of your project
- Initial situation
- Goals
- Tools
- Channels & volume
- Service times
- Languages
Step 2
Joint meeting
- Get to know
- Feasibility check
- Additional operational inputs
Step 3
Quotation by Callpoint
- One-off set-up costs
- Running costs (basic flat rate & variable costs per minute or hour)
Step 4
Project start
- Kick-off
- Set-up
- Go-Live
Do you have any questions?
We will gladly advise you.
Would you like to receive an indicative offer within 48 hours? Then contact us!