About us

We are a leading Swiss call center and cover all areas of inbound and outbound communication with our three locations and 600 employees. Our satisfied and competent employees make every contact a wow-experience and ensure the highest quality of service and sales.

Our success story began 15 years ago when Derek Bollag and André Blaser founded what was to become Callpoint AG. Since then, the competence and satisfaction of our employees have been top priorities for us. We can therefore provide the highest quality services and sales – thus ensuring your success. That is our promise to you.

Due to our rapid growth, we have become an established Swiss call center. With around 600 employees at our Basel, Fribourg and Zurich locations, we cover the service areas of customer service, dispatching service, help desk and telemarketing. Our satisfied customers now include almost 400 companies, and in 2021 we generated sales of 37 million Swiss francs.

We are here for you

Contact us directly

We would be glad to give you the benefit of our many years of know-how. Just give us a call!

Markus Buser

CEO/Owner

Derek Bollag

CSO/Owner

José Manuel Taboas

COO

Reto Veraguth

Site Manager (Fribourg)

Samuel Ryter

CHRO

Pascal Robache

Chief Growth Officer

Locations

Our three strategically located sites ensure proximity to customers, attract talents and provide a very friendly atmosphere for our employees to work in.

Basel

Hochbergerstrasse 15
4057 Basel

Phone: 0800 550 550
(International +41 58 201 15 10)

Fribourg

Avenue de Tivoli 3
1700 Fribourg

Phone: 0800 550 550
(International +41 58 201 15 10)

Zürich

Buckhauserstrasse 1
8048 Zürich

Phone: 0800 550 550
(International +41 58 201 15 10)

History

What happened until now.

Foundation

Baden location
8 employees
0 customers
Focus on outbound

2009

Second location Basel

> 12 million sales
180 Mitarbeiter
200 customers
additionally inbound

2014

Acquisition Tempobrain AG

Start Staff Hire
Recruitment

2016

Acquisition CSC Billag

> 30 million sales
500 employees
290 customers

2019

Three locations

Basel, Fribourg, Zürich
> 36 million sales
> 600 employees
> 300 customers

2007

Milestone

> 10 million sales
150 employees
20 customers

2010

Customer Service, Helpdesk & Outbound

> 17 million sales
260 customers
260 customers

2015

ISO certification at 3 locations

Baden, Basel, Niederwangen

2018

New location

Fribourg (formerly CSC Billag)

2022