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You know how valuable your customers are. And that your company's success depends on their satisfaction. However, did you know that we at Callpoint offer all the services you need to achieve this? And also guarantee the highest quality service and sales?
Rilind (Customer consultant)
Wow experience

With us, every contact becomes a wow experience. For your customers and for you. Whether inbound or outbound services, our portfolio is tailored to each phase of the customer lifecycle and offers you the added value you need.

Expertise

Our specifically trained employees have the required expertise, whether in customer service, dispatching service, help desk or telemarketing. Naturally, we offer multilingualism, advanced technological and IT skills, multi-channel expertise and standardized quality concepts.

Everything you could possibly need

Whether overflow management, partial or full business process outsourcing (BPO) or personnel leasing: we have it all.

Inbound Services

At a glance

Customer Service

  • Up to 95% first contact resolution
  • 12 years of experience in customer service
  • Satisfied employees
  • Specific industry knowledge
  • Full flexibility & scalability
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Dispatching service

  • 24/7 availability
  • 12 years of dispatching experience
  • Specific industry knowledge
  • Transparent costs
  • Compliance & data security
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Helpdesk

  • Professional first level support
  • Highest First Contact Resolution
  • 12 years helpdesk experience
  • Specific industry knowledge
  • Transparent costs
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Other inbound services
  • Order service
  • Infoline/Hotline
  • Switchboard
  • Cross-selling and upselling

Outbound Services

At a glance

Telemarketing

  • Up to 25 % conversion rate
  • 15 years of telemarketing experience
  • Satisfied employees
  • High consulting competence
  • Strategic partnership
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Telesales

  • Up to 25 % conversion rate
  • 15 years of telesales experience
  • Satisfied employees
  • Specific industry knowledge
  • High consulting competence
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Appointment setting

  • Binding deadlines, high quality closures
  • 15 years of experience in making appointments
  • Satisfied employees
  • Specific industry knowledge
  • Compliance & data security
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More Outbound-Services
  • New customer acquisition
  • Cross-selling and upselling
  • Event invitations
  • Follow-up mailing
  • Customer recovery
  • Address verification
Do you have any questions?

We will gladly advise you.

Would you like to receive an indicative offer within 48 hours? Then contact us!

Contact by e-mail
By phone: 0800 550 550

(International +41 58 201 15 10)

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