Customer
Service

Callpoint Inbound Services

Up to 95% first contact resolution

12 years of experience in customer service

Satisfied employees

Specific industry knowledge

Full flexibility & scalability

Dalila (Customer consultant)

Good customer service creates real added value: better accessibility and increased service levels, higher customer satisfaction, stronger customer loyalty and additional opportunities for upselling and cross-selling.

And it requires specific competencies, which are our focus:

This enables us to achieve a high first contact resolution. Regardless of whether this involves simple telephone service (ordering service, hotline) or complex BPO customer care projects. Our Inbound Customer Services also offer 24/7 accessibility across all channels (phone, email, live chat, chatbots, social media) and in 4 languages.

We take care of your customers!

Do you have any questions?

We will gladly advise you.

Derek Bollag
CSO/Owner

Other Callpoint services

Dispatching service

  • 24/7 availability
  • 15 years of dispatching experience
  • Specific industry knowledge
  • Transparent costs
  • Compliance & data security
Learn more

Helpdesk

  • Professional first level support
  • Highest First Contact Resolution
  • 15 years of experience in customer service
  • Specific industry knowledge
  • Transparent costs
Learn more

Wonach möchten Sie suchen?

What do you want to search for?

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.