Customer
Service

Callpoint Inbound Services

Up to 95% first contact resolution

12 years of experience in customer service

Satisfied employees

Specific industry knowledge

Full flexibility & scalability

Good customer service creates real added value: better accessibility and increased service levels, higher customer satisfaction, stronger customer loyalty and additional opportunities for upselling and cross-selling.

And it requires specific competencies, which are our focus:

This enables us to achieve a high first contact resolution. Regardless of whether this involves simple telephone service (ordering service, hotline) or complex BPO customer care projects. Our Inbound Customer Services also offer 24/7 accessibility across all channels (phone, email, live chat, chatbots, social media) and in 4 languages.

We take care of your customers!

Do you have any questions?

We will gladly advise you.

André Blaser
CSO/Owner
Derek Bollag
CMO/Owner

Other Callpoint services

Dispatching service

  • 24/7 availability
  • 12 years of dispatching experience
  • Specific industry knowledge
  • Transparent costs
  • Compliance & data security
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Helpdesk

  • Professional first level support
  • Highest First Contact Resolution
  • 12 years helpdesk experience
  • Specific industry knowledge
  • Transparent costs
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