Customer
Service
Callpoint Inbound Services
Up to 95% first contact resolution
12 years of experience in customer service
Satisfied employees
Specific industry knowledge
Full flexibility & scalability
Good customer service creates real added value: better accessibility and increased service levels, higher customer satisfaction, stronger customer loyalty and additional opportunities for upselling and cross-selling.
And it requires specific competencies, which are our focus:
- High customer orientation
- Friendly and stress-resistant inbound professionals
- Solution oriented approach
- Individual service, high consulting competence
- Standardized quality assurance concept
This enables us to achieve a high first contact resolution. Regardless of whether this involves simple telephone service (ordering service, hotline) or complex BPO customer care projects. Our Inbound Customer Services also offer 24/7 accessibility across all channels (phone, email, live chat, chatbots, social media) and in 4 languages.
We take care of your customers!
Callpoint handles the complete management of your inbound channels—whether by phone, email, or chat. Our experienced staff take care of your customers’ inquiries, provide fast support, and relieve the burden on your internal team. For many companies, this results in a noticeable increase in day-to-day efficiency.
Our customer service is available in German/Swiss German, French, Italian, and English. We rely on a well-coordinated team of experienced staff who can also manage your multilingual customer service processes upon request.
Modern customer service is more than just reactive support—it’s an active link between marketing, sales, and the customer. Our staff identify cross-selling opportunities, forward insights about frequently requested products or services to the relevant teams, and thereby create tangible added value for your business. This way, a simple inquiry can turn into a valuable lead.
While customer support often focuses on technical assistance, modern customer service covers the entire communication process with the customer—from product consultation to after-sales measures, including via email or chat.
Good customer service has a direct impact on customer satisfaction and loyalty. For modern businesses, professional, multilingual support across all communication channels is essential. Callpoint supports you with qualified staff who can be seamlessly integrated into your support, sales, or marketing processes.
Modern customer service must be omnichannel: phone, email, live chat, social media, and self-service portals. The phone often remains central, as it allows for direct, personal interaction with the customer—especially in complex or emotionally charged situations. At the same time, many customers today expect fast, written communication, such as via email—particularly when inquiring about delivery status or filing complaints about specific products or items.
