Customer
Service

Callpoint Inbound Services

Up to 95% first contact resolution

12 years of experience in customer service

Satisfied employees

Specific industry knowledge

Full flexibility & scalability

Dalila (Customer consultant)

Good customer service creates real added value: better accessibility and increased service levels, higher customer satisfaction, stronger customer loyalty and additional opportunities for upselling and cross-selling.

And it requires specific competencies, which are our focus:

This enables us to achieve a high first contact resolution. Regardless of whether this involves simple telephone service (ordering service, hotline) or complex BPO customer care projects. Our Inbound Customer Services also offer 24/7 accessibility across all channels (phone, email, live chat, chatbots, social media) and in 4 languages.

We take care of your customers!

Do you have any questions?

We will gladly advise you.

Derek Bollag

CSO/Owner

Other Callpoint services

Dispatching service

24/7 availability
12 years of dispatching experience
Specific industry knowledge
Transparent costs
Compliance & data security

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Helpdesk

Professional first level support
Highest First Contact Resolution
12 years helpdesk experience
Specific industry knowledge
Transparent costs