Customer
Service
Callpoint Inbound Services
Up to 95% first contact resolution
12 years of experience in customer service
Satisfied employees
Specific industry knowledge
Full flexibility & scalability
Good customer service creates real added value: better accessibility and increased service levels, higher customer satisfaction, stronger customer loyalty and additional opportunities for upselling and cross-selling.
And it requires specific competencies, which are our focus:
- High customer orientation
- Friendly and stress-resistant inbound professionals
- Solution oriented approach
- Individual service, high consulting competence
- Standardized quality assurance concept
This enables us to achieve a high first contact resolution. Regardless of whether this involves simple telephone service (ordering service, hotline) or complex BPO customer care projects. Our Inbound Customer Services also offer 24/7 accessibility across all channels (phone, email, live chat, chatbots, social media) and in 4 languages.
