Our dispatching service offers you guaranteed availability in case of outages, 24/7 and in four languages (Swiss German / FR / IT / EN). No matter what type of malfunction or failure occurs, our personal emergency service will ensure that your customers’ concerns are resolved on your behalf – either immediately over the phone or through one of your on-site service technicians.
Thanks to clearly structured process flows, a continuously updated list of dispatching service engineers and predefined escalation management, we can distinguish genuine emergencies from less urgent situations and only deploy service technicians when necessary. This saves you time and money. We also triage and process automated messages from machines.
Customer-specific reporting on call and deployment times provides you with full transparency and a good basis for planning and control.