Dispatching service
Callpoint Inbound Services
24/7 availability
12 years of dispatching experience
Specific industry knowledge
Transparent costs
Compliance & data security
Our dispatching service offers you guaranteed availability in case of outages, 24/7 and in four languages (Swiss German / FR / IT / EN). No matter what type of malfunction or failure occurs, our personal emergency service will ensure that your customers’ concerns are resolved on your behalf – either immediately over the phone or through one of your on-site service technicians.
Thanks to clearly structured process flows, a continuously updated list of dispatching service engineers and predefined escalation management, we can distinguish genuine emergencies from less urgent situations and only deploy service technicians when necessary. This saves you time and money. We also triage and process automated messages from machines.
Customer-specific reporting on call and deployment times provides you with full transparency and a good basis for planning and control.
Let us solve your problems.
An external on-call service is recommended when your own organization cannot ensure continuous availability in four languages.
Before the service begins, escalation rules, communication channels, and required information are precisely defined. You decide which inquiries should be prioritized, what information needs to be documented, how tickets are handed over to your teams, and which on-call times we cover. Our helpdesk integrates seamlessly with your internal processes and tools—such as your ticketing system.
The setup time depends on the scope of services required, but a basic on-call service can typically go live within two to three weeks. After defining the requirements, training the staff, and connecting the systems, the helpdesk can begin operations. Callpoint ensures a smooth transition and continues to support you after launch with ongoing monitoring and optimization.
We offer the on-call service by default in German, Swiss German, English, French, and Italian. This ensures that your customers receive professional support—regardless of the time of day or the language.
