Callpoint Inbound Services

Professional first level support

Highest First Contact Resolution

12 years helpdesk experience

Specific industry knowledge

Transparent costs

Merveille (Quality Expert), Laurence (Customer consultant), Tivare (Quality Expert)

Due to the massive increase in mechanization and digitalization, technical consulting and problem solving are becoming far more important. In the business customer sector, it is essential to maintain functioning processes and operations, as every minute of downtime costs money. In the end-customer segment, smooth product and service experiences must be ensured. If not, brand appeal will fade and repurchase intention along with it.

Our helpdesk services ensure that your company is available to your customers 24/7. Our IT-savvy and solution-oriented helpdesk specialists solve your support tasks professionally and ensure satisfied customers – in four languages (Swiss German / FR / IT / EN).

Our helpdesk solution is comprehensive but modular. You decide which modules are right for you and get a solution tailored to your needs.

Our employees are not just specially trained and tech-savvy. Further in-depth product and project training, dynamic scripts, and an IT-supported knowledge database ensure a high rate of first contact resolution. Our IT infrastructure and technical expertise allow you to use your own ticketing tool or benefit from our internal system.

All this makes for a positive experience and satisfied customers!

Do you have any questions?

We will gladly advise you.

Derek Bollag

Other Callpoint services

Customer Service

  • Up to 95% first contact resolution
  • 12 years of experience in customer service
  • Satisfied employees
  • Specific industry knowledge
  • Full flexibility & scalability
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Dispatching service

  • 24/7 availability
  • 12 years of dispatching experience
  • Specific industry knowledge
  • Transparent costs
  • Compliance & data security
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